With the Shopify POS, you can view all orders placed with your store, both in person and online. This allows you to issue receipts, refunds and process exchanges in person no matter where the initial sale took place.

View video by chapter, these links will take you to each chapter, in a new tab. 

• Printing receipts 0:50

• Accepting returns 1:50 

• Processing exchanges 3:25

For additional information look at Shopify's help articles.

• Exchanges

• Returns and refunds 

• Receipt Management